Get in Touch with the Crew
Got tech troubles brewin’? Or just need a steady hand at the helm? Drop anchor here and send a message to our trusty crew. Whether ye be seekin’ advice, solutions, or a rescue from stormy IT seas — we’re standin’ by to keep yer business sailin’ smooth!
Frequently Asked Questions
Answers To Commonly Questions
How much does managed IT and cybersecurity really cost—and what am I actually paying for?
Expect $150–$300 per user/month. You’re paying for 24/7 monitoring, threat protection, backups, and IT support—no hidden fees. Your specific package can change pricing significantly, but we promise you'll never see a surprise bill or charge and we make it easy to understand the value you'll be receiving.
What happens if we get hacked—are you liable or are we on our own?
We act fast with containment, recovery, and support. Liability depends on scope, but we never leave you hanging. We're so confident in our ability to protect you, we back our security with up to $100,000 of our own money to ensure you're protected.
Can you integrate with our current tech stack—or will we need to start from scratch?
Yes we will make every effort to support your existing infrastructure however, for your safety and future success we have created our "Recommended Technology Platform" that we'll need to bring your business inline with within the first few months.
What’s the difference between an MSP and MSSP—and do I actually need both?
Traditional MSPs manage your IT. MSSPs protect it. For true security and performance, you want an MSSP that provides MSP services like Data Tech Security—no gaps, no guesswork.
How fast can we expect issues to be resolved—and what does your support actually look like?
Under 15-minute average response. 24/7 real-human support, not bots. Tiered helpdesk. Always available, always accountable.
How do you prove that your cybersecurity services are working—what kind of reporting do we get?
Executive monthly reports and extensive documentation show threats blocked, uptime, and compliance. Clear proof, no fluff. You'll always know what's going on in your business so you can make informed decisions and be better positioned for success.
Ready to set sail, Captain?
